Terms of Business

Corporate Structure

The "Altahonos" brand operates through three affiliated legal entities under common control:

• Altahonos Ltd: registered in the United Kingdom (Companies House #13049830). Marketing entity and primary advertiser of record on Google Ads and other platforms.
• Altahonos LLC: registered in Delaware, USA (File No. 7247117). Operating company and the contracting service provider for your service agreement; trademark holder ("Altahonos™") and billing and payment processing entity.
• Altahonos Limited: incorporated in Hong Kong under the Companies Ordinance (Cap. 622); Company / Business Registration No. 81017327. Group entity for Asia-Pacific billing and payment processing.

These entities are commonly controlled and jointly deliver the services described in these Terms. References to "Altahonos" or "we" refer to these entities acting in their respective roles. Customer service, refunds, and dispute resolution are handled jointly across all of them.

Acceptance of Terms

By accessing or using any product or service offered by the Altahonos entities described above, you agree to be bound by these Terms of Business. If you do not agree, do not use our services.

Eligibility & Age Requirement

You must be at least 18 years of age to use our services, and you represent and warrant that you are 18 or older and that all information you provide is accurate and truthful. Our services are not directed to, and may not be used by, minors. We rely on your representations in good faith and do not knowingly provide services to anyone under 18. Where we determine that a user is under 18, we may cancel the service. We are not responsible for any loss or damage arising from false or inaccurate information you provide, and applicable child-protection law governs in any such case.

Service Description

Altahonos provides managed reputation services delivered by our specialist team, together with self-service digital resources. Our offering comprises:

Managed services (contract-based, performed by our specialist team under the authorization you provide):

• Reputation Protection Service: continuous monitoring, standby response capacity, and preventive protection, provided under a separate service agreement.
• Content Removal: preparation and submission of takedown requests for the URLs you report, and follow-up with the relevant platforms.
• Image and Video Removal: takedown processes for infringing media, supported by automated detection tools.
• Review Removal and Management: assessment, submission, and tracking of review removal requests.

Self-service digital resources:

• Reputation Monitoring: keyword and domain tracking dashboards.
• Client Dashboard: request status, reports, and messaging.
• Templates, eBooks, and Guides: self-help resources for digital reputation management and online reputation threats.

Managed services are performed on your instructions and under the authorization you provide. Altahonos does not act independently of your instructions and does not access or monitor any account or device without your authorization.

Note: Altahonos is not a law firm and does not provide legal advice.

Payment Terms

Payments are processed by Altahonos LLC through reputable third-party payment processors. Where a regional payment method or processor availability requires it, payment may instead be processed by an affiliated Altahonos entity identified in the Corporate Structure section above. Charges appear on your statement as ALTAHONOS.COM (or a similar Altahonos identifier). Subscriptions renew automatically until cancelled via your billing dashboard. Content Removal credits are charged only upon completion of takedown requests.

Refund & Cancellation Policy

Reputation Protection Service:

• Prior to contract signing: full refund available upon written request.
• After contract signing: service begins immediately; no cooling-off refund. However, if the content covered by the agreement is not removed within the agreed term, you are entitled to a full refund of the service fee. Reported content that is not removed within 24 hours of our receiving the link is also refunded in full.
• Customer-initiated cancellation after signing: no refund.

Content Removal:

• Pay-on-success model: no fee is charged for unsuccessful removals.
• Customer may cancel at no cost before any URL is removed.

Refund requests should be emailed to hello@altahonos.com. Nothing in this policy excludes mandatory consumer protection rights under applicable law, including the Australian Consumer Law.

Client Responsibilities

You agree to:

• Provide accurate, lawful information.
• Use reports and notices responsibly and lawfully.
• Keep login credentials secure and report any unauthorized access.

Confidentiality & Data Protection

Your data is kept confidential in accordance with our Privacy Policy. Data may be shared with third parties solely for service delivery or as required by law.

Termination

Either party may terminate services by written notice. Fees for completed services become immediately due upon termination.

Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA. Any disputes shall be resolved exclusively in the courts of the State of Delaware, unless prohibited by applicable law.

Contact Information

Altahonos LLC
505 Montgomery St Suite 1007, San Francisco, CA 94111, USA
Email: hello@altahonos.com
Phone: +1 (855) 853-2415

No Guarantee of Results

Altahonos does not guarantee any specific outcome or result unless expressly stated in the applicable service agreement (such as the Performance Guarantee in Reputation Protection Service agreements). General services are provided "as is" and "as available," without warranty of success beyond any contractual guarantees.

Complaint Policy

If dissatisfied, clients must first submit a written complaint via hello@altahonos.com before posting public feedback or initiating disputes. Altahonos aims to resolve complaints within 14 business days through amicable resolution channels.